Interpersonal Comm

#1 – Conversing with Ease
Time: 10 – 14 minutes
Objectives:

* Identify techniques to use in conversing with strangers.
* Recognize different levels of conversation.
* Initiate a conversation with a stranger.
* Use open-ended questions to solicit information for further conversation.

#2 – The Successful Negotiator
Time: 10 – 14 minutes
Objectives:

* Employ win/win negotiating strategies to achieve your goals.
* Enjoy the benefits of win/win negotiating.

#3 – Diffusing Verbal Criticism
Time: 10 – 14 minutes
Objectives:

* Respond non-defensively to verbal criticism.
* Employ a five-step method to identify the problem, diffuse the attack and arrive at a solution.

#4 – The Coach
Time: 10 – 14 minutes
Objectives:

* Determine reasons for someone’s substandard performance.
* Coach the person to improved performance.

#5 – Asserting Yourself Effectively
Time: 10 – 14 minutes
Objectives:

* Enjoy the mental and physical benefits of being assertive.
* Emply the four-step method for addressing a problem and asking for help.
* Overcome resistance to your requests.